Refund & Replacement Policy
Last updated: September 2026 • Swastha Kesha
1. Transit Damage or Defective Batches
In the rare event that your package arrives visibly damaged, leaking, or with a broken seal, please notify our team within 48 hours of delivery via WhatsApp with clear photographs of the packaging. We will immediately dispatch a fresh replacement free of charge.
2. Hygiene & Non-Returnable Status
Due to strict personal hygiene and cosmetic safety standards, products that have been unsealed or used cannot be returned for restock. We encourage consulting with our team on WhatsApp prior to ordering to ensure the formula matches your hair and scalp profile.
3. Cancellations
Orders arranged via WhatsApp can be cancelled or altered at any time prior to courier dispatch. Once a parcel is handed over to the courier partner and tracking is assigned, cancellations cannot be accepted.